Shipping Policy
1. Expected Delivery Time
| SHIP TO | STANDARD (BUSINESS DAYS) |
| United States | 10-15 |
| Canada | 10-18 |
| Mexico | 10-18 |
| United Kingdom | 10-16 |
| France | 10-16 |
| Germany | 10-16 |
| Spain | 10-16 |
| Italy | 10-16 |
| Switzerland | 10-16 |
| Netherlands | 10-16 |
| Sweden | 10-16 |
| Denmark | 10-16 |
| Belgium | 10-16 |
| Poland |
10-16 |
| Finland |
10-16 |
| Ireland |
10-16 |
| Norway | 10-16 |
| Austria |
10-16 |
| Brazil | 12~19 |
| Australia | 7~12 |
| Singapore |
7~12 |
| South Korea | 7~12 |
| Japan |
7~12 |
| Thailand |
7~12 |
2.Shipping fee
Shipping costs will be calculated and displayed at checkout.
3.Exclude taxes
All international orders are subject to customs and duty fees as defined by the country of import. These fees are not included in your order and shipping total. All fees must be paid by the parcel recipient. Any item that is returned because the customer is not paying customs duties will not be able to process the refund.
By placing an order, you authorize Alomce to import your product on your behalf and agree to Alomce delegating the import of your products to a third party. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon the arrival of your order based on the product value.
4.Handling time
All BJD outfits in our store are meticulously handcrafted, with every stitch and embellishment carefully executed to ensure the highest quality. Each made-to-order garment undergoes a detailed production process, which takes approximately 20–30 business days. This timeframe allows our artisans to carefully cut, sew, and assemble each piece, ensuring a perfectly tailored fit and exquisite finishing touches.
We appreciate your patience and understanding as we create these unique outfits for you.
5. Additional Information
Please note that the handling times mentioned above are approximate estimates. Due to the handcrafted nature of our products, production timelines may be extended depending on the complexity of the design or material availability. Additionally, shipping schedules may be affected by external factors beyond the control of Alomce and our logistics partners. These factors may include, but are not limited to, extreme weather conditions, technical disruptions, customs delays, or other unforeseen circumstances. We appreciate your understanding and patience.
6. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your parcel's journey right to your doorstep.
7. Need Assistance?
If you have any questions or concerns about your order, or if you need more information about our shipping policies, please don't hesitate to contact our at info@alomce.com
Thank you for shopping with Alomce! We appreciate your trust in us and look forward to serving you again.