Polka Dot Girl 1/6 BJD Doll Outfit Set

 1. Expected Delivery Time

2.Shipping fee

Shipping costs will be calculated and displayed at checkout.

3.Exclude taxes

All international orders are subject to customs and duty fees as defined by the country of import. These fees are not included in your order and shipping total. All fees must be paid by the parcel recipient. Any item that is returned because the customer is not paying customs duties will not be able to process the refund.
By placing an order, you authorize Alomce to import your product on your behalf and agree to Alomce delegating the import of your products to a third party. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon the arrival of your order based on the product value.

4.Handling time

All BJD outfits in our store are meticulously handcrafted, with every stitch and embellishment carefully executed to ensure the highest quality. Each made-to-order garment undergoes a detailed production process, which takes approximately 20–30 business days. This timeframe allows our artisans to carefully cut, sew, and assemble each piece, ensuring a perfectly tailored fit and exquisite finishing touches.

We appreciate your patience and understanding as we create these unique outfits for you.

5. Additional Information

Please note that the handling times mentioned above are approximate estimates. Due to the handcrafted nature of our products, production timelines may be extended depending on the complexity of the design or material availability. Additionally, shipping schedules may be affected by external factors beyond the control of Alomce and our logistics partners. These factors may include, but are not limited to, extreme weather conditions, technical disruptions, customs delays, or other unforeseen circumstances. We appreciate your understanding and patience.

6. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your parcel's journey right to your doorstep.

7. Need Assistance?

If you have any questions or concerns about your order, or if you need more information about our shipping policies, please don't hesitate to contact our at info@alomce.com

Thank you for shopping with Alomce! We appreciate your trust in us and look forward to serving you again.

1. Introduction

At Alomce, we strive to ensure our customers have a pleasant shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

2. Returns

All of our products are handmade to order. Therefore, we only offer returns or exchanges if the product has a quality issue or does not match the specifications of your order. Returns for reasons other than these will not be accepted.

Please reach out to our team within 7 days of receiving your product. We do not accept any returns or refunds after this period.

To be eligible for a return, the product's original packaging and any other packing materials must remain intact.

3. Refunds

Since our products are custom-made to order, refunds without a justified reason are not accepted.

Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.

If a return is approved, a refund will be issued to your credit card or original payment method.

The processing time for the refund may vary depending on your card issuer's policies.

4. Shipping

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

If you receive a refund, the cost of the original shipping will be deducted from your refund.

5. Exchanges

We do not accept returns or exchanges without a valid reason. If you receive a product that is damaged or does not match your order's specifications, please reach out to our customer service team, we will guide you through the process.

6. Non-Returnable Items

Any items that have been used or worn.

Any item not in its original condition or damaged for reasons not due to our error.

7. Order Cancellation

All of our products are handcrafted to order, and we do not accept order cancellations once the order has been placed.

8. Contact Us

For any questions regarding our return policy or if you need assistance with a return, please contact us at info@alomce.com.